Returns & Exchanges
At TIKI, we want you to love your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing